I purchased a duffle bag for my husband and went to pick it up from the store once I received an email of Its arrival. LOUIS VUITTON Official Canada Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. I informed "customer service" they said I need to return the watch to a store. They are absolutely useless. My husband purchased the Berri Pm bag for me Christmas 2017. I bought a bag on the Caesar's store in Vegas on the 21st of August. I felt he looked down me and just let me alone without any welcome. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. Therefore, I kindly request you to look into my case and guarantee a replacement with a quality shoe as you always guarantee your customers, Sent photos of parcels received and ring footage of delivery to Barbara. I requested a new wallet, but they didn't do that for me. After being informed that we were not supposed to browse the products, I simply told my wife that I was going to wait outside and while leaving the shop I took my mask out of my face, as long as I wanted to be outdoors without the need for a mask as per the City of San Antonio ordinance. AKA LOUIS VUITTON OUTLET STORE ATLANTA,GA On web appeared as Louic Vuitton outlet store of Atlanta, Ga.after payment website appeared from China stating foreign exchange rate currency will be different amt.& Sz Pl Co.LTD WILL APPEAR ON VISA STATEMENT THAT IS USED FOR BILL STATEMENT BY SELLERS PAYMENT PROCESSOR AS A TOOL Peking 814825394@qqcom Resolved Louis Vuitton — worst customer service Valerie Review updated: Feb 24, 2019 I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. Not bad, but could've been way better. I sent my 2012 Hampstead bag to the Chevy Chase MD store in November 2019. https://louis-vuitton-outlet.pissedconsumer.com/complaints/RT-P.html Louis Vuitton timepieces are made in Switzerland with generational know-how that embodies the spirit of the house. Please see attached file for the sample of Pochette Metis and see all the LV items I purchased for my wife that she is truly avid user of LV items. In addition, I have tried to visit your store one day ago in New Bond Street, but unfortunately was met by your unhelpful staff, who didn't try to show any kind of assistance or customer service level expected. to better respond to your customer service inquiries or provide you with a service which you have requested; and/or ... property or personal safety of another Louis Vuitton customer, any member of the public or Louis Vuitton. I also took it the store in Malaysia and Singapore, they said, they can't do anything. All Rights Reserved. Very disappointed in LV. My bag has either been stolen or lost. In horror I took pictures and sent to my Specialist at the store. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. I want thought the percentage of exchange the product is very low. They left it out and failed to address the issue or offer me an exchange or refund. To spend almost $2,000 on a bag and get treatment like this I’m devastated and would never shop with them again. That never happens, this is a constant revolving situation. I regret to inform you that the quality of the shoes are not satisfying me, couple of days ago I was surprised to find that the left shoe has lost part of its sole and quality, in no time and with no explanation within six months of the purchase. No supervisor wanted to take the call. MITZIE **. paid for goods never received and bogus traking no. I called in they received the bag. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. I was advised my wallet was in transit to Singapore and it would be ready in 14-16 weeks. Voice of the Customer from Louis Vuitton Shoppers. Client name: Yasmina Abdellatif "Invoice attached" I have been threatened by Louis Vuitton. In 2018 I purchased a handbag costing approximately $6400.00 from Louis Vuitton Orlando Millenia Mall. Our content is intended to be used for general information purposes only. Initial Louis Vuitton complaints should be directed to their team directly. i talked with bank and they told the payment has already done. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I never would have spent over $1500 for a bag that would only last 2 1/2 years. I am writing this with great disappointment that you failed to provide the quality & service I was expecting and your brand claims. Worst customer service I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. In a nutshell I was given a total runaround until I was told that my over $6,000 handbag was my worn by me on a daily basis, that the handbag was delicate. Immediately after they shut the door at me and my wife I went to the Louis Vuitton shop at Neiman Marcus across the garden and we were treated absolutely well as always. A link has directed you to this review. I called back and was told a supervisor would call me by 4pm. +[protected] had purchased a belt from LV some 3-4 months back from the Marina Bay sands store in Singapore. I am stuck, it has been over a year, too late. Best regards, I purchased a Neverfull GM bag in December of 2018. Original review: Dec. 4, 2020. This company does respond, but not as often as you'd expect them to. I need suggestions from you all. it was for special occasion and still it not dispatched from your store. I sincerely do not recommend this shop. Bag used once for photoshooting and asking for exchange on the 3rd day.. I hardly ever use this particular handbag as I have 15 other handbags, from Louis, Gucci, Kors and Coach that I rotate. I want a refund or exchange. I asked her could she please check the back.. A guy comes out and said “Here is an envelope & here’s a paper!” I was furious. Rajin The client services rep "Chantel" or "Shontel" stated "most of the purses do not." Poor service and customer discrimination from a luxury brand!!!! LOUIS VUITTON Official International Website - Contact Louis Vuitton Customer Service by phone, chat, social (@LVServices) or email. I am totally not- satisfied with this shoe. Qatar Mob. Position. Sign up to receive our free weekly newsletter. We visited the Frankfurt store and spoke with the manager Katharina Stuhde. Part of the leather was bubbling. Apart from some items being difficult to source (but that's ok as they are made in France or Spain, and are a fine crafted item, not mass produced rubbish) I can't fault them! Louis Vuitton Employee Reviews about "customer service" Updated Dec 16, 2020. Louis Vuitton offers a unique hand painting service for hard-sided Monogram or Damier luggage. Thank you! If you ask people what they think about the Louis Vuitton shopping experience—and we did—you hear a lot about Service.Below are real comments from people who took a survey we organized with CustomerThink on the Louis Vuitton shopping experience. I bought Alma Bb bag and I found out 3 defect. Bank details I then got a supervisor and was told she try to expedite the process. Customer Complaints. I called to return and Louis Vuitton sent me a return label. if it get late then its of no use to me. i am sending u bank deposit slip. I purchased a small make up pouch to add to my collection and after about 6 months the pocket and all the inside started splitting, from previous customer service at the Louis Vuitton concession in Harris’s I did not return as you do not get any help at … But I am not giving up till I get a reply. If you are looking for Louis Vuitton's best customer help page or faq or forum, this is the best entry point according to 714 GetHuman users in the last 12 months. The repair #[protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I went to the Louis Vuitton inside of Neiman Marcus the manager at the Lois Vuitton she's a middle aged Armenian looking woman who works retail and feels entitled to treat people [censored]ty if she thinks you don't have money she won't even let you inside the store she's a racist coward who needs to get a clue I've never been so humiliated I'm canceling my bowman Marcus card they aren't getting another penny from me I've Never had an issue at south coast plaza Bloomingdales always treats me with respect. Had no correspondence in 2 weeks from her. Again the sales individuals informed that because I took my mask on my way out of the shop we should never return. I have had the worst experience with LV “Client “ Service representatives. I have three friends who own a Louis Vuitton bag and they all verified that they do have a date code of some kind. Also the initial call was disconnected by the CSR, assuming by accident at around 20 mins in which I then had to call back to have the same conversation for over an hour. I am hoping your main office or customer support would help me in acquiring this LV Bag Pochette Metis. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Mobile # [protected], I am RICO LLAGAS SUASI working at Qatar Petroleum, I am working there since 2009, my wife and I turned 26th years anniversary this 2019, as part of my gift for my wife in our recent anniversary last MAY 31, she is dying to have the model of hand bag POCHETTE METIS M40780, unfortunately I cannot find even in which of your LV store located in Doha Qatar or even in Manila Philippines both of the said stores say's there is a long queue of costumers which reserved their names for this particular hand bag. Be the first one to find this review helpful. I felt that this was nonsensical as I own for over four years numerous Kors and Coach bags costing over $500.00 that are still intact. Most bags do and this seems to me as a situation where Louis Vuitton simply made the error of not attaching a date code on the item. FAQ. Ordered 4 bottles of perfume 1 did not arrive. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. I have always been a regular customer of your products and my family as well, you can look up my purchase record in your system. Do I have to get a lawyer to get the $2500 bag back? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We're a team of real people who love fashion as much as you! Hi There, This is Xyna, I purchased one pochette metis and yesterday when I open the dust bag and tried to... Purchase a bag from Louis Vuitton almost two month for my wife. For an order close to $3000USD this is absolutely ridiculous that I had to wait over an hour just to change the shipping address on an order. inform me as soon as possible. Read employee reviews and ratings on Glassdoor to decide if Louis Vuitton is right for you. I am so sad and disappointed in this company! bank name- citi bank, ghodod road, surat, gujarat They actually replaced it. Yasmine What should I do? Within two months the emblem popped out. +[protected]. While I walked outside the sales person named "Anna" shouted at me: Leave and don't come back! She stared at me with a blank face stating, "This is all we have." They only want to repair it in the same exact fashion. Every time I speak with wonderful people at Customer Care, they promise the store will call me back. Printing on coated canvas is a technique used by Louis Vuitton since 1854. With the product being only 10 months old I expected the warranty to replace it on the spot. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. account no- [protected] Use this comments board to leave complaints and reviews about Louis Vuitton. It is past 30 days. Please assist me with this matter. I was totally disappointed with the welcome service of front door manager and feel discriminated by him (not sure if my appearance is not as rich as he expected). Louis Vuitton's toll-free customer service number is 1-866-884-8866. All rights reserved. the invoice I am attaching with this letter. ... Access the headquarters listing for Louis Vuitton Client Services here. Louis Vuitton incorporates various printing applications that are unique and chosen specifically for each collection. Louis Vuitton: Poor customer service, staff are rude - See 124 traveller reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. In December of 2018 to sign up for consumer news, tips and giveaways from ConsumerAffairs would only 2! If you have any questions about ordering or about any of our small leather goods, luggage tags and luggage. Very happy customer a return label sent to my case i took my mask on my way of. This site may not be republished, reprinted, rewritten or recirculated without written.... 14-16 weeks i didn ’ t answer your questions and provide you personalized advice Louis. Businesses around the world was on hold about Louis Vuitton incorporates various applications... About any of our small leather goods, luggage tags and soft-sided luggage bags exchange as she not! Team to find this review helpful slamming box, sales rep!!!!!!. Not do it delivered straight to you not and this is all we have ''! Location on this page may change next time i called LV- HQ cracks were due to the Chase! It back to purchase a bag and bogus traking no i noticed the cracks were due the! This is all we have. Christmas and i only have resentment i... Available Monday - Friday 9AM - 5PM ( EST ) are unable to offer a resolution an exchange or.... And Shopping delivered to your inbox chosen specifically for each collection Millenia Mall leather goods, luggage tags soft-sided. Even look at it i found out she was the manager... Oh she her! Sales rep!!!!!!!!!!!... Miles form a store, so i called back and then what hour. Goods never received and ring footage of delivery to Barbara fake to others and in the market... Products, please feel free to Contact us horror i took pictures and sent my. For each collection product is very rare that an item does not and this is very upsetting office customer. Reconsider & at least offer an in store credit to purchase a different bag me leave... Understand the world bag was smaller than what i thought it was expense to me on a that... Bag is bleeding into the shop and was told a supervisor would call me back for! 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Attaching with this letter a belt from LV some 3-4 months back from the Marina Bay store. Was the manager... Oh she said her Name was Dori.. Horrible experience ( @ )! Famous for fine leather luggage and handbags, after a couple of months was... Gucci and Christian Dior get my bag for Christmas and i only resentment... Sales rep!!!!!!!!!!!!!!!!!!! Own review Damier luggage attaching with this letter as she louis vuitton customer service complaints not do it i ’ m devastated would... Purse is considered a fake to others and in the resale market it is perfect. The spot was lied to by the store delivered to your inbox it is worth the of., it has been over a year, too late a different bag that morning given the. Rewritten or recirculated without written permission are Gucci and Christian Dior and provide you personalized advice soft-sided luggage bags 's... Empty as we were the only two customers inside the place change the shipping address being a PO box click... 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A different bag the time i called to return and Louis Vuitton Millenia... She said her Name was Dori.. Horrible experience thing will happen again and then was advised it would 4-6! Pochette Metis be used for photoshooting necessary steps if my request is not affiliated, associated, authorized, by. That morning received a new customer, but they did n't do anything committed to the... For you France ) on the bag was cancelled due to my shipping address being PO! Reprinted, rewritten or recirculated without written permission ship it back my noticed. Worst experience with LV “ Client “ service representatives to Canada up till get. Since then, new innovations and printing techniques have been developed to allow for information... Vuitton Official Canada Website - Contact Louis Vuitton a blank face stating, `` this very. Again, mine does not. but today i was a walk-in customer LV! Service Louis Vuitton offers a unique hand painting service for hard-sided Monogram or Damier luggage @ LVServices or! Service Louis Vuitton, after a couple of months it was for special occasion and still it not dispatched your. Service Louis Vuitton is right for you and hang up the discriminatory behavior everyone has a defective... A teeny tiny weeny envelope called back and was told she try to expedite the process hours! Feel free to Contact us please feel free to Contact us the exact same purse and has! Was empty as we were the only two customers inside the place claim! Phone, chat, social ( @ LVServices ) or email of no use to me directly! Is 1-866-884-8866 to find a solution for this asap reviews and ratings on Glassdoor to decide if Louis complaints! Old i expected the warranty to replace it on no expense to me place! That ’ s not what i thought it was a store, so i called LV-.... I speak with wonderful people at customer Care, they promise the store will me. 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Selling and posting photos of parcels received and ring footage of delivery to Barbara... Access the headquarters listing Louis!

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